jetbaji's Privacy Policy

This Privacy Policy ("Policy") governs your relationship with the jetbaji platform. By creating an account or using our services, you agree to the terms described below. Please read the entire policy carefully. Our Terms and Conditions apply equally alongside this policy.

1 Types of Information We Collect

jetbaji collects two types of information — information provided directly by you, and information collected automatically while you use the platform.

1.1 Registration and Identity Information

When you open an account, the information you provide includes:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• Your preferred payment method number (bKash, Nagad, Rocket, or Upay)
• National ID or passport details (only during identity verification)

1.2 Automatically Collected Information

When you use the jetbaji website or app, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Page view history and click patterns
• Session duration and login history
• Information from cookies and similar tracking technologies

1.3 Transaction Information

During deposits and withdrawals, the payment method, amount, and time are recorded. This information is used for financial accountability and fraud prevention.

2 Purpose of Information Use

The information collected is used for the following purposes:

Purpose	Explanation
Account Management	Registration, login verification, and maintaining account security.
Payment Processing	Verifying identity and completing transactions for deposits and withdrawals.
Customer Support	Verifying your information when providing assistance via live chat or email.
Platform Improvement	Analysing usage patterns to improve service quality.
Security Monitoring	Detecting fraud, unauthorised access, and unusual activity.
Notifications and Communications	Informing you of important account-related updates.

3 Data Storage and Protection

jetbaji uses industry-standard security technology to keep your information safe. Every connection is protected through SSL (Secure Socket Layer) encryption, and encryption is applied when storing data in the database.

Your financial information is never sold to third parties. Payment method details are used solely for processing transactions and are kept in a separate, secured environment.

3.1 Data Retention Period

Information for active accounts is retained for the entire duration the account remains active. When an account is closed, data is kept for the period required under applicable legal obligations, then securely deleted.

3.2 Access Control

Only authorised staff may access your information, and only as needed for specific tasks. Every access is logged and reviewed regularly.

4 Sharing Information with Third Parties

jetbaji does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment Processing: Information necessary to complete transactions via bKash, Nagad, Rocket, or Upay is shared with the relevant service provider.
• Legal Obligations: We are required to provide information in response to a court order or a lawful request from a government authority.
• Technology Service Providers: Technology partners involved in operating the platform have limited access to information under strict confidentiality agreements.
• Fraud Prevention: Specific information may be analysed with security partners to detect unusual activity.

5 Cookie Policy

The jetbaji website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep core functionality running. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some jetbaji services to not function properly.

6 Your Rights

As a jetbaji user, you have certain important rights over your own information:

• Right to Access: If you want to know what information we hold about you, contact customer support.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: You may request deletion of your information within the limits of applicable legal obligations.
• Right to Restrict Processing: In certain cases, you have the option to request that the use of your information be limited.
• Right to Object: You may opt out of marketing communications at any time.

To exercise these rights, contact us at the email address listed below. Our 24/7 live chat and email support team can be reached in Bengali or English.

7 Protection of Minors' Information

All jetbaji services are for individuals aged 21 and above only. We do not knowingly collect any information from persons under 21. Age is verified at registration, and any account identified as belonging to a minor is closed immediately.

We follow various practices to ensure responsible gaming. For more details, read our Responsible Gaming Guidelines.

8 International Data Transfers

jetbaji's technology infrastructure may rely on servers located in different countries. Where your information is processed outside Bangladesh, equivalent protection is ensured in the recipient country, and data is safeguarded through transfer agreements.

9 Steps Taken in Case of a Security Breach

If a data security breach occurs that could significantly affect your rights or interests, jetbaji will notify you without delay. We will clearly communicate the nature of the breach, its impact, and the corrective steps taken.

10 Third-Party Websites and Links

The jetbaji platform may occasionally reference third-party services (such as payment services). Those third parties have their own privacy policies that are outside our control. You are advised to read their policies before using those services.

11 Changes to This Policy

jetbaji reserves the right to update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or mobile number. Continued use of the platform after any changes means you have accepted the updated policy.

For detailed questions about this policy, visit our Frequently Asked Questions (FAQ) section, where common questions about accounts and data are answered.

12 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute arising from this policy will first be addressed through negotiation. Where applicable, the dispute resolution process outlined in the service's Terms and Conditions will apply.